Refund policy
Last updated 20 August 2026 · Alan Wizemann, LLC · hello@swiftstats.co
No refunds
Paid tiers are not yet available to buy, so there is nothing to refund today. This page states the policy that will apply when they launch. Payments will not be refundable. That is stated plainly rather than buried, because the Free tier exists so you can evaluate the product before paying anything.
Cancellations are not prorated
Cancel whenever you like. Your paid term runs to its end date and is not refunded in part. At the end of the term the account falls back to Free limits; ingest keeps working and nothing is deleted beyond ordinary retention.
Payments
Billing will run through Stripe, monthly in advance. Monthly is the only term — there is no annual plan to buy and therefore no long commitment to refund. We will never see or store your card details.
Duplicate or mistaken charges
If you were charged twice, or charged after cancelling, that is our error and we will refund it. Email hello@swiftstats.co with the date and amount.
Downgrades
A downgrade takes effect at the end of the current term rather than immediately, so you keep what you paid for. After that the dashboard falls back to the lower tier's limits — shorter history, and the gated screens go away — while ingest keeps working for every app you have. Nothing is deleted beyond ordinary retention. Add per-app capacity at the published rate to bring apps back inside the allowance; see the pricing page.
The rest of the agreement
This page is part of the terms of service, which govern the account the payment is for.